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How To Return My Order

STEP 1 - LOG YOUR RETURN

  1. Visit: Returns Form

  2. Enter the email address you used to order

  3. Enter your order number (WEB number, e.g WEB12345)

  4. State the reason for returning this item(s)

  5. Click 'Submit'

  6. This will register your intention to return on our system

  7. Move to STEP 2 to Book Your Return with our courier

STEP 2 - BOOK YOUR RETURN

  1. Please note you do not need to complete step 2 if you are returning a "bulky item". i.e, washing machines.

    Q) How do I identify a "bulky item"?

    A) If the product has "Bulky delivery fee applies", therefore it is classed as a bulky item and you are not required to complete step 2.

  2. Click on this link: An Post Click & Post. Please note this service is only available in the Republic of Ireland. 

  3. Select Heavins.ie from the list of retailers. Select your reason for returning the item on the second drop down list. Type in your order number for reference (this is your WEB number e.g WEB12345). Select Continue.

  4. Select your method of return. You can Bring your return to a drop-off location, or you can select a date for Home Collection.  Select Continue.

  5. Fill in your details and tick the box if you accept the An Post terms & conditions.

  6. Complete the transaction

  7. Either bring your package to your local Post Office, or wait for your local An Post driver to collect your package.

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