Terms & Conditions

This page states the terms and conditions under which you may use our Site. The Site is owned and operated by Heavins Hardware Centre Ltd, is a private company limited by shares. Registered in Ireland under company number 434832. Registered Office: A1 and A2 Shannon Retail Park, Dublin Road, Athlone, Co.Westmeath N37 E763.Your use of this Site constitutes acceptance of these terms and conditions. VAT Number: IE9651354W. If you do not accept the terms and conditions, then you may not use the Site.

Heavins Hardware Centre Ltd may revise these terms and conditions at any time by updating this posting. Any changes in these terms and conditions will be effective immediately when they are posted on the Site. We reserve the right at our discretion to change modify, and/or remove portions of these terms and conditions at any time. You should re-visit this page regularly to review the terms and conditions, because they are binding on you. By accessing or using this site you acknowledge that Heavins Hardware Centre has no obligation to notify you of changes to the material on the site. All web orders must be paid in full before an order can be processed. Heavins Hardware Centre Ltd have a legal obligation to supply goods that are in conformity with the contract as required under Regulation 10(1)(a) and specified in Schedule 2(p) of S.I. 484/2013.

Disclaimer

Heavins Hardware Centre Ltd authorises you to look at and download a replica of the material on the site however just for your personal, non-commercial use. the utilization of the site and also the Material in this site is entirely at your own risk. Changes are periodically made to the site and will be and may at any time and Heavins Hardware Centre has no obligation to advise you of changes to the material on the site.

The contents of the site such as text, graphics, images, photographs, code and different material ("Material"), are protected by copyright, trade mark and different laws in both ireland and overseas. you may not reproduce, display, publicly perform, distribute, sell or modify the material or otherwise use the material in any method for any public or commercial purpose or otherwise in breach of these terms and conditions. above all, the utilization of the material on any other web site or in a networked computer environment for any purpose is prohibited. All logos, service marks, and trade names are the property of Heavins Hardware Centre Ltd or its suppliers.

The Material could contain inaccuracies or typographical errors. Heavins Hardware Centre Ltd makes no representations concerning the accuracy, reliability, completeness, or timeliness of the material or regarding the results to be obtained from using the site or the material. Above all, while Heavins Hardware Centre Ltd makes every effort to make sure that the colour options obtainable on the site are representative due to colour restraints on the web, these colours could vary depending on the browser, hardware platform and resolution of your monitor.

If you violate any of these Terms, your permission to use the material automatically terminates and you conform to agree to destroy any copies you have made of the material.

When you purchase online, under the European Union (Consumer Information,Cancellation and Other Rights) Regulations 2013 (S.I. 484/2013) you have a right to cancel your order within 14 days from the delivery date of the goods without giving a reason and you have a further 14 day time limit to send back goods from when you communicate the decision to withdraw. To return a Product please fill out the return form below. If the order has been dispatched, you can return the product to us and we can organize a refund (excluding return delivery cost). If a Product is damaged or faulty please contact us and we can organize a replacement or refund.

Third-Party Website Links

This website contains links to other websites. linked sites are not under the control of Heavins Hardware Centre Ltd. Heavins Hardware Centre Ltd is not liable for the contents of those linked sites. without limitation, Heavins Hardware Centre Ltd doesn't warrant or represent that material on linked sites, does not infringe any intellectual property rights of any individual or that the linked sites are free from computer viruses or other defects.

Links to other websites should not be construed as any endorsement, approval or recommendation by Heavins Hardware Centre Ltd of the owners or operators of those websites, or of any products merchandise or services mentioned in those websites. Heavins Hardware Centre Ltd makes no warranties and takes no responsibility, concerning the accuracy, merchantability, fitness for purpose, or any other aspect of any material on any linked sites.

Heavins Hardware Centre Ltd does not, and must not be taken to, authorize any infringement of any intellectual property rights contained in material on other websites, by providing links to those websites.

Security

You are entirely responsible for any and all activities that occur under your Account which is provided to you by Heavins Hardware Centre Ltd. You agree to notify us immediately of any unauthorized use or any other breach of security.

Heavins Hardware Centre Ltd use Global Payments to provide a secure, robust and reliable payment processing service. Their systems and security controls are based on current industry standards and include several layers of technology to ensure the confidentiality, authentication and integrity of information.

Global Payments have been accredited with the AIS (Account Information Security) certification by VISA and is one of the few companies in Europe to achieve this. This shows their commitment to above industry standard in every aspect of payment processing.

All information when in transit via the internet is encrypted (128bit SSL) to ensure confidentiality of sensitive data.
All messages sent to Global Payments and the responses from Global Payments are authenticated using digitally signed digests.
All requests are verified against a legal list of IP address and referring URLs.
Global Payments' technical infrastructure is located in secure co-location facilities that have 24x7 manned security and advanced building management systems along with environmental controls.
Critical servers and applications are monitored constantly to threshold levels and Global Payments staff is instantly alerted via their real time monitoring and alerting service.
All connections to the financial institutions are over private dedicated leased circuits, backed up with ISDN lines and in certain cases VPN connections over the internet.
The network is designed to be highly resilient with duplicate and triplicate systems in place depending on the critical nature of each component.
Global Payments are registered with the data protection commissioner as a "Data Processor". Cardholder information is encrypted and not displayed in our reporting systems - realcontrol.

Delivery

Parcel Orders over €499 to anywhere in the Republic of Ireland are delivered FREE of charge.

Orders under €499 are charged at the standard rate of €6.99

Bulky Orders are charged at €39.99, these include items such as washing machines, tumble dryers, large screen tvs etc.

Once delivery is placed you will receive an email confirming we have received your order. Your order will then be processed within 3 business days and once your order has been dispatched from our warehouse you will recieve an post tracking number so you can track you order all the way on it's journey.

In the unlikely event that an item you have ordered is out of stock, we will notify you immediately to inform you of any possible delays

Please note we don't deliver to Parcel Motels.

For EU Delivery enquiries, view the Delivery Info + Click and Collect Page.

Claims

When you purchase online, under the European Union (Consumer Information,Cancellation and Other Rights) Regulations 2013 (S.I. 484/2013) you have a right to cancel your order within 14 days from the delivery date of the goods without giving a reason and you have a further 14 day time limit to send back goods from when you communicate the decision to withdraw. You can cancel your order using our Model Cancellation Form which can be downloaded here

To return a Product please fill out the return form Click Here. If the order has been dispatched, you can return the product to us and we can organize a refund (excluding return delivery cost). If a Product is damaged or faulty please contact us and we can organize a replacement or refund.Prices

Prices are displayed in € euro. Prices are inclusive of VAT at the current rate of 21% but do not include delivery charges. These will be notified to you and applied after you select your shipping method. Prices remain firm unless circumstances are beyond our control e.g. increase in carriage costs.

Complaints

Under Section 43(3)(b)(xi) of the Consumer Protection Act 2007 if the consumer has a complaint about our products please email info@heavins.ie with a detail of the complaint.

Disputes

If you the consumer feels your complaint is not being dealt with efficiently you have the right to contact EC Online Dispute Resolution (ODR). You can do this by clicking here.

Company Registration Number

Heavins Hardware Ltd. Company Registration Number - 43832

Frequently Asked Questions About Us

About the Business

Who owns Heavins?

Heavins is owned and run by cousins Paul and Derek Heavin. Founded by Willie and Maureen Heavin in January 1984. It remains a fully family-owned independent Irish retailer.

Is Heavins the same as Euronics?

Heavins joined Euronics, which is Europe's largest electrical retail group, in 2016 to offer better pricing and service on electrical appliances. We trade in-store as Topline Heavins & Euronics, but Heavins itself is independently owned and family-run. Euronics membership gives us group buying power: the shop, staff, and decisions are all local.

Is Heavins part of Topline?

Yes. Heavins is a member of the Topline buying group, Ireland's largest independent hardware and DIY group, which is why our in-store branding is "Topline Heavins & Euronics." Topline membership covers our hardware, paint, and DIY ranges, while Euronics covers electrical.

How long has Heavins been in business?

Heavins has been trading since January 1984, over 40 years. We started as a small hardware shop at the McCormack Centre in Athlone, moved to a 5,000 sq ft premises in the early 90s, and opened our current 17,000 sq ft superstore at Shannon Retail Park in May 2007.

Is Heavins an Irish company?

Yes. Heavins is 100% Irish-owned, family-run, and based in Athlone, Co. Westmeath. We are a Guaranteed Irish member and have been recognised at the Irish Family Business Awards, Retail Excellence Ireland, and Digital Business Ireland Awards.

Visiting & Shopping In-Store

Where is Heavins located?

Our store is at Units A1 & A2, Shannon Retail Park, Dublin Road, Athlone, Co. Westmeath, N37 E763. There's free on-site parking and we're easily accessed from the M6 motorway, making us a convenient stop for customers across the Midlands.

How do I contact Heavins?

You can reach us by phone on 090 647 2772, by email at info@heavins.ie, or in person at Shannon Retail Park, Athlone. For online orders, our website team responds via the contact form on Heavins.ie.

Does Heavins offer in-store consultations?

Yes. We offer free expert consultations for two of our larger ranges: a Bathroom Consultation with our design team, and a Paint Colour Consultation at our Paint & Décor Centre. Both can be booked in advance through our website.

Buying from Heavins.ie

Does Heavins deliver across Ireland?

Yes. Heavins.ie delivers nationwide across the Republic of Ireland. Standard delivery is free on orders over €499 (excluding bulky items), and bulky items like washing machines, fridges, and large garden furniture have specific delivery options outlined at checkout.

Does Heavins offer Click & Collect?

Yes. You can order online and collect for free at our Athlone store, usually within an hour of ordering during opening hours. You'll receive an email confirmation when your order is ready.

What is Heavins' returns policy?

Heavins accepts returns in line with Irish consumer law. Full details, including the timeframe, condition requirements, and how to start a return, are available on our How to return my order page. For faulty items, we handle the manufacturer warranty process for you.

What payment methods does Heavins.ie accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and PayPal. We also offer Humm (Buy Now, Pay Later) and Klarna (Flexible payments) at checkout, so you can spread the cost of larger purchases. In-store, we additionally accept cash.

Why choose Heavins.ie?

Heavins.ie is the official e-commerce site of Topline Heavins & Euronics, a family-run Irish retailer trading since 1984. We've earned over 10,000 verified 5-star Reviews in Trustpilot and other platforms, and were named Electrical & Technology Website of the Year at the 2022 Digital Business Ireland Awards. We're also a Guaranteed Irish member, and in 2022 we hand-delivered an order to President Michael D. Higgins at Áras an Uachtaráin.