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FAQ

At Heavins.ie we are always here to help. Please find answers to some of our most frequently asked questions below. If you still have questions, please get in touch using online chat or via our Contact Us page, and our team will do their best to assist you.

Frequently Asked Questions

Shopping Online with Heavins.ie

How to use a promo code?

Enter your promo code at checkout stage in less than 3 easy steps. View our full guide on how to use a promotion code on Heavins.ie

Can I use a One4All Voucher online? 

Yes you can, but due to EU Law there is a limited value of €50 per transaction. This rule does not apply to the Chip & Pin One4All Cards. See more details relating to the limited transaction value below.

The 5th Anti-Money Laundering Directive (5AMLD)

"The 5th Anti-Money Laundering Directive, which took effect on 10th January 2020, restricts the sale and use of anonymous prepaid cards (including the One4all Gift Card) in two key ways:

  • Classic ‘swipe to spend’ One4all Gift Cards sold after 10th January 2020 are limited to a maximum balance of €150 per card; and
  • Online transactions with a One4all Gift Card are limited to €50 per transaction after 10th January 2020"

Delivery & Order Tracking

What are the expected delivery times?

Expected Delivery Times are 2-5 business days to Republic of Ireland & Northern Ireland for orders over and under €79.99

For orders shipped to Austria, Belgium, Czech Republic, Denmark, France, Germany, Luxemburg, Netherlands & Poland expected delivery times are 5-7 business days. View our Delivery & Collection page for more information.

What is the delivery charge breakdown?

Orders over €79.99 to Republic of Ireland & Northern Ireland are FREE delivery. (Excluding Bulk Items) 

Orders under €79.99 to Republic of Ireland & Northern Ireland are €6.99 delivery charge. (Excluding Bulk Items) 

Orders to Austria, Belgium, Czech Republic, Denmark, France, Germany, Luxemburg, Netherlands & Poland is a delivery charge of €19.99. (Excluding Bulk Items) 

Orders including large bulky items (large appliances, white goods, etc.) to Republic of Ireland & Northern Ireland have a delivery charge of €29.99. 

Orders including large bulky items (large appliances, white goods, etc.) to Austria, Belgium, Czech Republic, Denmark, France, Germany, Luxemburg, Netherlands & Poland have a delivery charge of €99.99. 

View our Delivery & Collection page for more information.

How to track my order?

Please have your tracking number and designated courier to hand.

Designated Courier and Tracking Number can be found in your Order Dispatch Email underneath the text which reads: "Thank you for placing your online order with Heavins.ie. Your order has been dispatched and will be with you shortly."

Can we deliver to the UK?

No, unfortunately we do not ship to the UK. 

Product Related Queries

Gas Heaters

Q) Why does my gas heater keep turning off?

Ensure the indoor gas heater is in a well-ventilated room. Failure to do so will cause the heater to cut out. Each Heater has a safety device, that will cause the heater to cut out if it detects too carbon monoxide in the room.

Q) How long does it take to for the heater to reignite?

If the heater does cut out, please allow at least 30 mins before attempting to reignite. The heater will not reignite until the gas/carbon monoxide level has reduced.

*This is not a fault this is a safety feature.

Q) How long will it take for gas to enter the heater?

Please allow 30-60 secs to allow gas to run through before trying to ignite the Heater.

*This is not a fault this is a safety feature.

Q) Where can you I buy Calor Butane Gas?

We supply Calor Butane Gas in our Athlone store. Click here for directions & contact details.

Q) Where can I buy Gas Heaters?

Visit the below product pages to make a purchase.

View all Gas Heaters Here 

Additional Notes:

  • Takes Butane 11.3kg gas cylinders
  • All heaters include a Regulator and Hose
  • Similar to Supersers Gas Heaters

WEEE Recycling 

Q) Will you collect my old product?

If you are getting a new appliance delivered we’ll take your old one back to be recycled.

Please ensure your old appliance is disconnected, clean and ready for the driver at the time of delivery.

Examples of old appliances are: Fridges & Freezers, TVs, Washing Machines and more..


Want to learn more about the WEEE Recycling Scheme? Click Here

Our Services

Do we provide installation?

No, we do not provide installation. In regards to large, bulky items (large appliances, white goods, etc.) At this present time the courier can not enter your premises so large bulky items will be left at the house door or the apartment block door. Please note that we will dispurse of your old appliance as part of our WEEE Appliance Recycling Scheme. 

In regards to the Robotic Mowers, Robot Mowers and Robotic Lawnmowers we also do not provide installation. This must be installed by a third party. 

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