We’re beyond thrilled to share some exciting news: Heavins.ie has won not one, but two national awards at eComm Live:
- Customer Service Award
- B2C eCommerce Website of the Year
Customer Service Award
The judges praised Heavins for:
Embedding customer service at every stage of the journey, from pre-purchase right through to delivery. Their use of smart technologies and initiatives truly stood out.
Customer care has always been at the heart of everything we do. Every decision we make is built on a simple principle: make it as easy, reassuring, and as human as possible for the customer. From the first click on our website to the moment a parcel arrives on your doorstep, we want every interaction to feel personal and seamless.
Small touches, like handwritten thank-you slips, branded packaging that makes unboxing memorable, and warm, human communication, all add up to a customer experience that reflects who we are as a family-run Irish business.
B2C eCommerce Website of the Year
When it came to the B2C eCommerce Website of the Year award, the judges highlighted how:
With a laser focus on customer happiness, every interaction was designed to delight.
In 2024, we made the leap to Shopify, an eight-month journey that has truly paid off. This migration has unlocked more integrations with third-party platforms, enabling:
- Smarter product recommendations
- A more powerful search experience
- A smoother, faster, and friendlier website
All of these improvements are built around one goal: making it easier than ever for our customers to find what they need and feel looked after at every stage.
A Heartfelt Thank You
At Heavins, we’re proud to showcase that behind every order is a team of real people who care deeply about their customers. From the tone of voice across our website to the authentic photography we use, we’re always striving to remind people that we’re not just another online retailer: we’re a family business rooted in the Midlands, here to serve communities nationwide.
This recognition belongs to more than just our business – it belongs to our customers, our dedicated team, and everyone who has supported us along the way.
- To our customers: thank you for trusting us, for your kind feedback, and for helping us grow.
- To the eComm Live judges: your kind words mean the world and motivate us to keep raising the bar.
- To our incredible team: every single one of you has played a role in making this possible.
Winning two national awards while being based right here in the Midlands is proof that passion, creativity, and care can shine no matter where you’re located.
Here’s to continuing our journey, always with our customers at the heart of it. We’re also proud that our journey has been featured by Midlands 103.